Was using easel as normal yesterday
this morning it comes up with that I have to set up my machine !!
Click setup…and it goes to a blank screen
Any help…greatly appreciated please
Was using easel as normal yesterday
this morning it comes up with that I have to set up my machine !!
Click setup…and it goes to a blank screen
Any help…greatly appreciated please
Hi @Kel - if you haven’t already, make sure to reach out to our Customer Success team. You can reach them here.
I’d recommend using Chrome.
There was also a fairly recent driver update.
Jessie
I already received a response from customer service.
Neil and Drew
You are right…I had to change to google chrome to get the machine up and running
it was a waste of a days production due to this easel upset
Customer service gave a great response, but I must have missed the email or notification to say " unless you install google chrome, the machine won’t work"
Thank you all
I use a Mac and Safari and over the past 2 weeks, I’ve had to re-setup my machine a couple of times.