Help - Connected, but can't jog or carve (or otherwise move the router)

Hello. I’ve run into an issue with my X-Controller and after everything I thought to do and read through numerous messages on this board, I still have a problem.
I’ve been using the machine well for about a year now and it’s been working great, but everything went downhill when I switched from using the Chrome browser in Linux to Windows. I wouldn’t have thought that would make any difference, but here I am.

The bottom line of my issue is that I can’t move the spindle at all. I can connect (buttons switch from blue to green), so it seems that Windows doesn’t have any issue in talking to the X-Controller, but any attempt at moving the spindle fails. However, even though I can’t move the device, the software does seem to think that it’s moving, as shown in these two screens. The first screen shows the current status of the device. The second shows the status after attempting to jog the device in the X direction. Note the changes to the values of X, so the software believes it’s moving the spindle, but nothing is actually happening.

I pulled all of the connectors from the rear of the X-Controller to make sure all nothing was loose and blew out any dust that had accumulated around the connection blocks, but this did not solve the issue.

Below, I have pasted the contents of the machine inspector that appears at power up. I have no idea if any of the information shown is correct or not, so if anyone has any insights, I’d be appreciative. I’m really at a loss at what to do next, other than to switch the laptop back to linux.

<Alarm|MPos:0.000,0.000,0.000|Bf:15,128|FS:0,0>
?
<Alarm|MPos:0.000,0.000,0.000|Bf:15,128|FS:0,0>
?
<Alarm|MPos:0.000,0.000,0.000|Bf:15,128|FS:0,0>
?
<Alarm|MPos:0.000,0.000,0.000|Bf:15,128|FS:0,0>
?
<Alarm|MPos:0.000,0.000,0.000|Bf:15,128|FS:0,0>
?
<Alarm|MPos:0.000,0.000,0.000|Bf:15,128|FS:0,0>
?
<Alarm|MPos:0.000,0.000,0.000|Bf:15,128|FS:0,0|Ov:100,100,100>


ok
$132=100.000
$131=750.000
$130=750.000
$122=50.000
$121=500.000
$120=500.000
$112=500.000
$111=8000.000
$110=8000.000
$102=188.976
$101=40.000
$100=40.000
$32=0
$31=0
$30=1
$27=1.000
$26=250
$25=750.000
$24=25.000
$23=3
$22=1
$21=1
$20=0
$13=0
$12=0.002
$11=0.020
$10=115
$6=0
$5=0
$4=1
$3=3
$2=0
$1=255
$0=10
$$
ok
$132=100.000
$131=750.000
$130=750.000
$122=50.000
$121=500.000
$120=500.000
$112=500.000
$111=8000.000
$110=8000.000
$102=188.976
$101=40.000
$100=40.000
$32=0
$31=0
$30=1
$27=1.000
$26=250
$25=750.000
$24=25.000
$23=3
$22=1
$21=1
$20=0
$13=0
$12=0.002
$11=0.020
$10=115
$6=0
$5=0
$4=1
$3=3
$2=0
$1=255
$0=10
ok
[OPT:VMP,15,128]
[VER:1.1f.20170417:]
$$
$I
[MSG:'$H'|'$X' to unlock]
Events
Settings
$0=10
$1=255
$2=0
$3=3
$4=1
$5=0
$6=0
$10=115
$11=0.020
$12=0.002
$13=0
$20=0
$21=1
$22=1
$23=3
$24=25.000
$25=750.000
$26=250
$27=1.000
$30=1
$31=0
$32=0
$100=40.000
$101=40.000
$102=188.976
$110=8000.000
$111=8000.000
$112=500.000
$120=500.000
$121=500.000
$122=50.000
$130=750.000
$131=750.000
$132=100.000

I know windows users have had issues like this. have you tried all the solutions in the support pages.
https://inventables.zendesk.com/hc/en-us/sections/360005466653-Easel-Troubleshooting

the last two articles talk about firewall rules and network settings that can cause this.

I say this because if Linux is working it is not a hardware issue and must be a software problem.

I have exactly same problem and hopefully a solution will appear. I would say that I am running Linux Mint, Gerbl up to date etc. I have same problem with UGS although I can run router but as no jog cannot zero. Linuxcnc works ok on simulation but setting up hardware at moment. Hopefully a reply forthcomming

Well, I rolled back to Linux, installed the latest driver (v3.20), and still have the same problem.
Can’t get any action from the device at all. Even when going through the process of setting up the machine from scratch (entering device type, rail length, etc), when it gets to the screen for testing the X/Y/Z movement, there’s nothing.
I made sure that the machine user has write access to the USB device and the machine inspector shows that it’s connected with no issue, but again, trying to actually do anything results in no action.
Could there be a firmware problem that might require reflashing? Could that do any more harm?

I’m getting a bit worried that something is seriously wrong after all this investment.

from your original post I was to believe that you had switched from Linux to Windows and that was your problem. I know that in windows that there are browser settings (and firewall rules) that defaulted for system protection (windows allow all users more access to system files) than Linux has (Linux uses a file access system that denies most users access to system files).

So on some Windows machines they were having to change firewall rules and or browser rules to allow access to ports and scripts to execute that would allow easel local access to the system files needed to run.

if you are having problems under Linux now as well (contrary to your original post) then I would start the trouble shoot procedure with installing UGS (a very basic sender) as it is local and non-dependent on the internet, this would eliminate one variable. and see if you can connect, if yes then you know that you have communication on the port.

After confirming that you have connected to the controller then try to move-jog the drivers, if not then I would first press the E-Stop and reset firmly, and then retry, if still no movement I would open up my controller and check for blown drivers.