I found that image trace does not work on internet explorer. Try firefox or chrome, that worked for me.
Speaking of errors. I have used chrome every sense I have had my x-carve. But lately when I’m in Easel designing. There is a lag time from when I drag an object to when it actually moves. Also, when I tab for tool path. It seems like it takes forever?? Is anyone else having this problem or is there a better browser to use? Thanks