That’s possible, try adjusting the eccentric nuts. I just saw where Seth posted about this.
The eccentric nuts keep the V wheels tight.
Also even belt pressure and of course calibration. If you have a mm ruler you can jog the machine 500mm and see if it goes 500mm on the X and Y.
There are a few videos on calibrating the XCarve, PawPaw has one.
PawPaw has some good videos on adjusting and maintenance on the XCarve.