Incorrect size of letters

Why is this happening and does anyone now how to fix it? Letters had to be 19.004 in to fit a 12 in board. New at this program so any help will be greatly appreciated

Not sure if the will help but I did a video where the letters had to be adjusted to a specific size. This may give you a starting point. https://youtu.be/THpqsd6SxfI

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The bounding box for text is always oversized in Easel.
If you use the exploder app and then select all bounding box will be more realistic.
But you have to be careful when text is exploded.

ok, tks for the info