I hope this is the right category. I just wanted to say thank you to the staff at Inventables. I recently ordered the new gantry extrusion in 1000 mm and a few other items. Unfortunately I rec’d a 750 mm extrusion. I called around 6:15 PM eastern time expecting to get voicemail. I was surprised to get a very helpful person on the line. He let me know they’d ship out a replacement item and a UPS label to return the incorrect one. I just rec’d an email that the replacement item has already shipped and I will receive it tomorrow!
This is a first class company! I’d like to thank the entire staff there. I’ve never had a problem with multiple orders but it’s great to see they’re just as attentive when things go wrong. Again thanks to all the great people there!