and just to confirm, everything is plugged in to your mac, power up the mac, log into your Easel account over the net and then go through “Machine” Tab and then “Set up your machine”, then power up your controller / machine.
I had a similar issue where mine wouldn’t run at first and discovered it was the motor wires were incorrect so the machine wouldn’t drive as I did a custom build.
Is yours a X-Carve or a X-Controller to a custom build of sorts?
sorry just trying to establish where you are at?