Masuter Pro Spindle Stop

Guys I tried my first cut with the new FoxAlien Masuter Pro today and had 4 failures in a row.
The spindle went to the material and plunged in, made a small circle and stopped twice using Easel as the controller, so I exported the GCode for the project I made into the Candle Controller and tried again. This time the spindle stopped but when I tried to get it backed out I pushed the button to raise it, instead of going up it went in further, i pushed the home button and it went in even further still, I had to back it out by hand. As soon as I got it back to home position I was able to regain control with the Candle program. I have no idea where to go with this, any help would be appreciated

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