I have contacted the support and received this email from Giovanna Diaz Fabiani
Thank you for your message, I apologize for the trouble. When you click the Carve button, what message do you receive? That Easel cannot find your machine or to install the Easel driver?
Which version of Windows are you using?
If you are planning on working with Easel alone, have you tried removing UGS from your computer?
I would recommend restarting your computer and only turning on Easel. You’ll also want to make sure your X-Controller is fully powered on and the e-stop button is disengaged. We may need to reset or re-flash your firmware. However, we first need to confirm your X-Controller and computer are communicating. Does the X-Controller show up under Ports in the Device Manager?
If so, take note of the COM number. If you see multiple COM numbers, you can try unplugging and plugging in the X-Controller to confirm which one. This is the COM port number you’ll need to specify in Easel.
I’ll be waiting to hear from you and we can go from there!
Here my reply
- The Carve button prompts me to install the easel driver, the same as the “Setup your machine”
- I use Windows 10 and tried with Ubuntu 19.10
- Having UGS installed or not does not make any difference. Also if I test UGS I keep the browser with Easel closed, and viceversa
- Computer has been restarted multiple times, with the same results.
- X-Controller runs fine with UGS, e-stop is up
- Connected to COM3, in Easel I have no way to specify the com port
Additionally the Easel Local port 1438 is open, if I telnet localhost 1438 I can connect… but not much else.