In my opinion the o.f. cnc tech support on a scale of 1 thru 10 . 10 being the best o.f. would not make a solid two. Worst in my opinion ever. They have a long way to go to try and catch x carve tech support. Bought a o.f. and sold it quick. Bought another x carve and so glad i did.
What is o.f.?
What happened?
For this to be helpful, it’d be nice to have some background/context… Especially since this is your first post here.
Welcome to the community, by the way.
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I think he’s speaking about Onefinity. It’s wierd tho, I’ve had nothing but good things to say about their customer support. I emailed them on a Thursday night 9pm PST. about a faulty controller (raspPI) they responded within minutes (@9pm pacific time). Got my replacement next Wed, no questions asked, just sent me a UPS tag for the old one.
On that note, I’ve never had a problem with Xcarve/inventables customer support, they were always quick and helpful, and even tho I have a onefinity and vcarve, I still mostly use easel. I’ll be using easel for the forsesble future. Well done inventables.
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Good support is vital in this day and age, glad you found one source that keep you happy 
Welcome to the forums 
You don’t need to go anywhere but these forums anyway. 
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Im still learning…