Paid day not available

I paid the 2.99 for a pro day and made a carving. I had over 23 hours left. I closed out that file and opened another, but it said I had 0 days. I reopened the original file and still had my 23 hours. The only way I could think of to get around it was to delete the original file and copy/paste my second file there. Carve went fine and I still have the rest of my day, but only on that file/page. I’m sure I’m overlooking something.

Hi Terry! If you haven’t already, please reach out to our Customer Success team.