Spindle(router) issue

I just got my x carve and i have assembled it. I am doing my first test and after i set the probe and try to run my carve. the spindle would not go to the surface fo the wood. it was about an inch or more higher than the wood. What am I doing wrong

Do you have the correct thickness set for your probe?

I think so. The thickness is .50. Like I said I am brand new to this I’ve never done this before