Hi Everyone,
We will take back 100% of the spindles for a full refund. While we figure out the root cause we can offer you:
- A refund
- A credit
- A replacement
We are working with the manufacturer to figure out the root cause of the problem. In order for them to do the analysis they need the spindles back. We are providing return address labels to everyone affected but haven’t got any back yet. When we get them we will be sending them in for analysis as soon as we get them in.
In terms of other solutions our engineering team is working on some other low cost entry level spindle solutions but if you don’t have time to wait for that you can use the refund to order a Dewalt 611, Dewalt 660, Bosch Colt, water cooled VFD spindle.
The water cooled VFD spindle we have is:
0.8kW
65mm Diameter
110VAC VFD power
EDIT The water cooled spindle I posted earlier was 220V and the one we have is 110V
You can also order a Quiet Cut 48V spindle but you will need a 48V power supply in addition to the 24V power supply you already had. We were trying to reduce from 2 power supplies to one which is what led us to the 24V spindle solution. The idea was this would be an improvement compared to the generic rotary tool. The 300W DC spindle solution is just that an entry level tool to get people started it is by no means the most powerful or capable spindle on the market. It is designed to be an entry level tool to get you going. We offer the option to select “none” in the configurator if you want to opt out of the entry level model and move straight into a more power solution.