Having noticed a few posts fron some folks who were less than satisfied with parts of the machines they received, I’d like to make a few observations.
Inventables is in all reality a small company selling a product that has taken off like a wildfire in a hurricane. They seemingfly have hit a market for those of us who want to get into the world of CNC but dont have 3-4000 bucks or more to “try it out”. By doing what they have done, namely putting a decent unit out there that we the consumer put together they have hit a price point that alot more folks are willing to pay to get going in the hobby or business.
Inventables does not manufacture the spindles themselves, or many of the other components of the machine, they rely on good relationships with outside third party vendors to produce the items needed to put an x-carve together.
With that sort of arrangement the quality control aspect is passed on to the vendor with oversight by Inventables.
Sometimes the parts made on Friday afternoon before super bowl Sunday or what ever holiday, event or other distraction or the Monday morning after has the potential to have issues.
You can insert what ever reason you like. Sometimes ^%$$# happens.
Add to that these things are intended to be assembled, a rather complex machine involving mechanical, electrical and digital aspects, by the end users (us) who have a wide range of ability to do so, from the person who barely knows what end of the screw driver interfaces with the screw to the MIT grad in mechanical engineering (who may or may not know what a screwdriver is 
) And things can get real interesting real quick.
The real shining aspect of the company we have chosen to interact with and do business with is what many of us have discovered. the level of customer service and responsiveness to or needs is astounding and a testament to the caliber of the Inventables team.
I for one look forward to a long satisfying relationship with them.
Ok, end of thread jack, we now return you to your regularly scheduled thread.