Tech Support Hours

Easel Easel Pro
1

Does anyone know what the tech support hours are at Inventables?

I looked under support but no hours are listed and I really need to speak to someone.

2

Found it 9 - 5 CST … Leaves us guys on the East hung out to dry for 2 hours as we start at 8 EST.

3

It completely sure but I think it was 8-5 CST

4

Hi @DebbieLee! @PhillipLunsford is correct - our team is available from 8-5 pm CST Monday - Friday.

5

Hey @JessieFritz

Web page is incorrect then :slight_smile:

https://inventables.desk.com/customer/en/portal/articles/2420001-i-need-to-contact-inventables-what-is-the-process-

Sent in an email reply to a support ticket at 8 A.M. EST still haven’t heard anything back. What is normal turn around?

Thanks!

6

They do their best to answer all cases that come in during business hours on the same day!

7

That’s a little long when you started a support ticket yesterday and the machine is still down, wouldn’t you agree?

It appears from a reply yesterday it is a bug as well ,so even more reason to find out what is going on.

We have a business to run and are now 5 hours behind and counting and have 14 jobs waiting in the queue.

Christmas rush and all…