X - Carve Does not cut correct dimensions

Hello everyone,

I would not cut or engrave a single object with the correct dimensions on my x-carve. The dimensions on the Easel pro do not match with the finished product. Easel shows design length 4 inches but it comes out barely 2 inches. I always end up using x-carve manually with the keyboard. Any suggestions?
Thank you

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I just called customer service and they helped me to re-set up my machine and the problem is now solved. I needed to change the belt type 3gt

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