X carve malfunctioning

My xcarve which was once fully functional is now stopping near the end of a project.

I clear cache reinstall easel local, restart my computer and power cycle the controller it starts the project then 2% in stops and then proceeds to ask me how the project turned out when I say ok it just keeps the motor spinning like it easel crashed. then the device goes undetected. I’ve tried this on multiple laptops and the same thing happens.

DeWalt 611 router

If you have the X-controller, as a test, bypass the USB bulkhead cable and connect directly to the PCB inside the X-controller. I think you need a different USB cable to do this.

Thanks bud this seems to be a common problem. Btw if you contact customer service (being nice of course they will send you another.