Xcontroller not connecting to easel

When I startup Easel it is not recognizing my x-carve. Loaded easel drivers and ftdi drivers and restarted system. Went into Easel in Chrome and it still will not connect. Looked at ports and noticed the following message.
Device FTDIBUS\VID_0403+PID_6001+XCONTROLLER4LUIY3\0000 requires further installation.
any ideas as to what i am doing wrong. it has worked flawlessly for a year

Did you find a solution? maybe something else is messing with the serial port

I found the X-controller has to be turned on before booting up my computer. If I do the computer first, they don’t connect.