Belt tension issue


I just received my X carve and noticed that the belts arrived from the factory very tight, so tight that the y axis carriage was essentially jammed when doing assembly. The screw that is going through the idler arrived completely stripped on both sides, I haven’t gotten to the x axis to see if it’s every position. In addition to this, all of the feet were jammed down to the lowest possible level and secured with Herculean strength. Has anyone else run into this type of issue? Is there a SOP for replacing the belt tensioner for the Y axis? I’m also concerned that the belts may be damaged, even after loosening the belts with a wrench the carriage still takes quite a bit of force to move.

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Yep, I’m working with them now.