Carve stops mid-carve

Hello, can somebody kindly advise me on this issue thanks? I am frequently experiencing during a carving procedure a disconnection issue, and the machine will stop carving and wont commence again from where it left off. Would this be a controller problem, a laptop problem or a USB connection? Other times the BLUE carve tab will not turn to GREEN. The machine is a New Zealand built one, very good, with a controller similar to the X Carve.
Kind regards, Andy Anderson. (email )

Hi Andy - I’d recommend reaching out to our Customer Success team directly if you’re having issues. You can reach out to them via email at!

Some threads to look into for troubleshooting:
(Edited the topic header to identify the issue more clearly)

Have a look here, maybe it helps.

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