New GShield System failure

I was given a new GShield by inventables just recently. Once I installed the new gshield I nolonger have any files that were previously installed it is as if the whole set up was wiped. So I went back through line by line on installation still no progress I cannot connect with Easel nor can I jog in UGS. Any ideas at this point would be great. Switching back to the old board did not solve the problem.