Hello!
Some time ago my gShield died so I tried contacting Inventables for support and suggestions on what to do next but they wont respond. I sent a email maybe a week ago and another one two or three days ago but I haven’t heard back from them.
What should I do next? Thanks!
Hi @SnabelDraken I’m sorry you are having a hard time getting a hold of Inventables. We have 7 people monitoring our support emails. I’m the CEO and I just logged in to our Customer Success portal and it looks like Griffin sent you an email back on MAY 12TH, 2016 AT 9:59AM (3 DAYS AGO). You might want to check your spam folder.
We got another one from you on MAY 14TH, 2016 AT 12:27PM but we are closed on the weekend. They will respond to this one tomorrow (Monday). I’ll send Griffin a note directly so he is aware of your frustration on this matter.
Sorry for the trouble.
Zach
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Hello!
I really appreciate that I can talk to the CEO, you don’t get that kind of help very often theese days 
It seems that my email program have automaticly marked all emails from Inventables as ‘‘read’’ without me even seeing them. So I found Griffin’s response and I have now replied so everything is back in order
Zach you should be really proud of what you have created! Your forum is truly awesome 
1 Like
I second the last line!