The depth I set for engraving a project in not right

Greetings folks,
I have been having problems lately with the depth I set on my Xcarve for carving very low, if I set 0.5mm either with the Z probe or manual setting it carves up to 5mm .
I will greately appreciate if someone know a technique to reset it or any procedure.
Kind regards.
Cesar Alvarado.

By chance is this a machine with the new z axis upgrade?

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