USG sender not communicating with computer

Software
1

I went through all steps and got the UGS downloaded and installed plugged usb into computer and refreshed to com1 changed baud rate to 115200 and it never hooks up. if I try to move the x,y or z axis I get error saying:GRLB not finished booting

any help?

2

Are you sure that the controller is on com1? if it is it sounds like some other program has a lock on that port. maybe easel maybe some other program that never released it. I would make sure that this is the port that the controller is connected to.

3

Try com4 with the same baud rate of 115200.

4

if you go into you device manager there should be a list of com ports that are open. on mine i have com 1 and 3, com 1 is something else and 3 is my Xcontroller

5

As is mine

thanks all for the quick responses. working issue now

BH