X-Contoller not being found

I upgraded my 500mm to a 1000mm. When I went to set up my machine, the computer will not show up at all and I’m stuck with “Connecting to X-Carve”. I went to connect it manually and input the COM#, and still nothing. Can anyone offer andy advice?

Make sure your emergency “stop” button is disengaged.

It was. But apparently I was using the wrong USB port. Got it all worked out now