We have been investing quite a bit in building out the articles in our Support Center. We’ve tripled the size of our Customer Success team since last year and now have people working on proactive and reactive support. I was hoping to get some qualitative feedback from the community on the Support Center. Here are some questions I’m thinking about:
Did anyone on the forum even know we had a Support Center?
Have you ever used it?
If you did use it was it valuable? Waste of time?
If you haven’t used it do we need better links to it? Better search? Better categories?
Are we wasting time with this online support center? Should we continue to build it out or click delete focus on more important stuff? Are there any support centers out there on the internet that you love that we should take a look at?
Are you hoping it has tutorials? Troubleshooting? Tips and tricks? Videos? Screencasts?
I know there are a number of different threads on getting started tutorials and videos so that type of feedback would be good here too.
Thanks for your feedback!