Thanks to all for your support. Customers and companies are funny things. When there is a problem between the two and one takes an unnecessary position of superiority or entitlement, it puts the other on what I call an “offensive defense”. Thats when things go bad. If both sides can operate with respect and humility, things go much better–it helps both sides in the long run. Rarely does it work out well when you aggressively elevate something beyond what is needed. Even though I hit periods of much frustration, the lines of communication stayed open with the Inventables team and that made all the difference in the world.